We are receiving more applications than usual, which is slowing down our 4 to 6-week processing time. To make sure your application is processed faster, please make sure it is complete and the required fees are paid. If we need to ask you for more information, it will take longer.
On this page you'll find forms for the debt collecting and process serving industry.
Note: We can't accept fee payments over the phone or by email as debit and credit card payments aren't secure using these methods. If we get an email containing these details, we'll have to immediately delete it and your application and payment won't be processed.
You can't apply online.
Fill out 1 of these forms:
You can lodge the form:
In person: visit one of our locations
By post:
Industry Licensing Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
Apply online—select Fair Trading Individual New Application.
Fill out the Application for a subagent registration certificate (Form 3-2) to apply for registration as a debt collector.
You can lodge the form:
In person: visit one of our locations
By post:
Industry Licensing Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
You can't apply online.
Fill out the Application to appoint a substitute licensee (Form 11) to apply to:
You can lodge the form:
In person: visit one of our locations
By post:
Industry Licensing Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
Read more about appointing a substitute licensee.
There is no form to fill out.
Write to us at an OFT contact centre or by email to ilu@justice.qld.gov.au to request we:
Include as much detail as possible, including your licence number.
Submit a trust account audit report online. It must be prepared by a qualified auditor.
No fees apply
You can't apply online.
Fill out the Notification of opening, closing or change of name of trust account (Form 5) to tell us if you:
This is a requirement of the Agents Financial Administration Act 2014.
You can lodge the form:
By email: OFT.Financial@justice.qld.gov.au
In person: visit one of our locations
By post:
Trust Account Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
No fees apply
You can't apply online.
Fill out the Collection agent application for authority to open a trust account (Form 4) if you are a collection agent and wish to apply to open a trust account.
This is a requirement of the Agents Financial Administration Act 2014.
You can lodge the form:
By email: OFT.Financial@justice.qld.gov.au
In person: visit one of our locations
By post:
Trust Account Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
No fees apply
Apply online to renew or restore your licence or registration certificate.
Note: You can't renew a corporate licence online. You can only renew it in person or by post.
We'll post you a form 4 to 6 weeks before your licence expires—contact us if you need a new copy.
You can lodge the form:
In person: visit one of our locations
By post:
Industry Licensing Unit
Office of Fair Trading
GPO Box 3111
BRISBANE QLD 4001
Read more about renewing or restoring your field agent licence or subagent registration.
Apply online to replace a licence or request an extract (copy).
An extract will show:
You can also contact us by post or email ilu@justice.qld.gov.au as soon as you notice that your licence is lost, stolen, damaged or destroyed.
You can't apply online.
Current interstate or New Zealand licence holders can fill out the Application for mutual recognition of occupational licence (Form 1) to apply for a Queensland licence.
This is a requirement of the Mutual Recognition (Queensland) Act 1992 and the Trans-Tasman Mutual Recognition (Queensland) Act 2003.
Read more about transferring to a Queensland licence.
Read more about completing OFT forms online.
